Return Policy

Effective Date: 02.01.2025

Thank you for shopping with Reyruby. We are committed to ensuring your satisfaction with every purchase. This Refund & Return Policy outlines your rights and the conditions under which you may return or exchange products purchased from us.

1. Return Eligibility

You may request a return within 30 days of receiving your order. To be eligible for a return:

• The item must be unused, in its original condition, and in the original packaging.

• All tags, certificates, and accessories must be included.

• Items must be free from signs of wear, damage, or alterations (including resizing).

Non-Returnable Items:

• Personalized or Custom-Made Jewelry (e.g., engraved items)

• Gift Cards

• Final Sale Items

2. How to Initiate a Return

1. Contact us at info@reyruby.com within 30 days of delivery.

2. Provide your order number and reason for return.

3. We will respond with return instructions, including a Return Authorization Number (RAN).

4. Pack the item securely and include the RAN.

5. Ship the package to the address provided in the return instructions.

Note: Returns without prior authorization may not be accepted.

3. Refund Process

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• If approved, refunds will be processed within 7-10 business days to your original payment method.

• Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).

• You will receive an email confirmation when the refund has been issued.

4. Exchanges

• We offer exchanges for items of equal value, subject to availability.

• For faster service, we recommend returning the item for a refund and placing a new order.

5. Return Shipping Costs

• Customer’s Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., defective or incorrect item).

• We recommend using a trackable shipping service and purchasing shipping insurance. Reyruby is not responsible for items lost or damaged during return shipping.

6. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 7 days of delivery with photos of the damage.

• We will arrange for a replacement, repair, or refund at no additional cost.

7. Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account.

2. Contact your credit card company (processing may take time).

3. Contact your bank.

If you’ve done all of the above and still haven’t received your refund, contact us at  info@reyruby.com

8. International Returns

• International customers are responsible for return shipping costs, including duties, taxes, or customs fees.

• Clearly mark the package as a “Returned Item” to avoid additional customs charges.

9. Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

• Email: info@reyruby.com

• Phone: +1 775 988 0138

• Address: 30 N Gould St #43499, Sheridan, WY 82801, Wyoming, USA

We appreciate your trust in Reyruby and are here to ensure your shopping experience is seamless and satisfying.