Warranty & Product Care ✨
At ReyRuby, we take pride in offering high-quality jewelry crafted with precision and care. To ensure the longevity and brilliance of your pieces, it’s essential to follow proper care guidelines. Below, you will find detailed information on the maintenance of 14K gold, diamonds, natural gemstones, and gold-plated sterling silver jewelry, along with our warranty coverage.
🔹 Warranty Coverage
We stand by the craftsmanship of our jewelry. All ReyRuby pieces come with a one-year limited warranty, covering manufacturing defects such as:
- Loose or missing stones (excluding cases of impact or wear-related damage)
- Clasp and setting defects
- Chain breakage due to craftsmanship issues
Please note: Our warranty does not cover damages due to improper use, accidental damage, normal wear and tear, exposure to chemicals, or alterations done by third parties. However, we do offer repair services at a reasonable cost for out-of-warranty cases.
📌 Need assistance? Contact us at support@reyruby.com with your order details and images of the issue.
💛 14K Gold Jewelry Care
- ✔ Regular Cleaning: Use a mild soap and warm water solution. Gently scrub with a soft toothbrush, rinse, and dry with a microfiber cloth.
- ✔ Avoid Harsh Chemicals: Keep away from chlorine, household cleaning products, and perfumes to prevent dullness.
- ✔ Storage: Store separately in a soft pouch to avoid scratches.
- ✔ Polishing: For extra shine, use a jewelry polishing cloth or have it professionally cleaned periodically.
💎 Diamond & Natural Gemstone Care
- ✔ Gentle Cleaning: Use a soft brush with mild soap and warm water. Avoid ultrasonic cleaners for softer gemstones like emeralds, opals, and turquoise.
- ✔ Prevent Scratches: Store separately from other jewelry to prevent abrasions.
- ✔ Avoid Heat & Chemicals: Some gemstones are sensitive to heat and chemicals, which may cause discoloration or cracks.
📌 Pro Tip: Clean your diamond jewelry regularly to maintain its sparkle, as oil and dirt can dull its brilliance over time.
🌿 925 Sterling Silver & Gold-Plated Jewelry Care
- ✔ Avoid Water & Sweat: Remove before swimming, showering, or exercising.
- ✔ No Harsh Chemicals: Keep away from perfumes, lotions, and cleaning agents.
- ✔ Clean Gently: Use a soft, dry cloth to wipe after each wear—avoid polishing creams as they may strip the gold layer.
- ✔ Proper Storage: Store in a dry, airtight pouch to prevent oxidation and tarnishing.
📌 Important: Gold plating can wear off over time, especially with frequent exposure to moisture and friction. For longevity, wear plated jewelry occasionally rather than daily.
✨ Additional Tips for Long-Lasting Shine
- 🔹 Rotate your jewelry—giving pieces a break helps maintain their condition.
- 🔹 Have prongs and settings checked annually to ensure stones remain secure.
- 🔹 For deep cleaning or restoration, professional jewelry cleaning is recommended.
Caring for your jewelry ensures its beauty lasts for years. With proper maintenance, your ReyRuby pieces will continue to shine just as brilliantly as the day you first wore them. 💖
📞 Contact Us
For further assistance, feel free to contact us at info@reyruby.com.