Shipping Information
1. When Will My Order Be Shipped?
Orders are processed and shipped within 3-5 business days after payment confirmation. During peak seasons, processing time may extend up to 7 business days. No shipments are made on weekends or public holidays.
2. Which Shipping Carriers Do You Use?
For domestic (USA) orders: We ship via FedEx, UPS, DHL EXPRESS.
For international (Europe) orders: We use FedEx, UPS, DHL EXPRESS.
3. How Much Is the Shipping Cost?
USA Orders: Free shipping on orders over $50. A flat fee applies to orders under $50.
Europe Orders: Shipping costs vary based on the destination. The shipping fee will be calculated at checkout.
4. How Can I Track My Order?
Once your order is shipped, you will receive an email with your tracking number. You can track your package through Tracking Link.
5. What Should I Do If My Package Is Delayed?
- First, check your tracking number to see the current status of your shipment.
- If you still have concerns, contact us at info@reyruby.com or call +1 775 988 0138.
6. Estimated Delivery Times:
- USA: 3-7 business days
- Europe: 7-14 business days
Note: Delivery times may vary due to customs clearance or high-demand seasons.
7. What Should I Check When Receiving My Package?
- Inspect the package for any visible damage before signing.
- If there’s any damage, do NOT accept the package and request a damage report from the courier.
- Contact us immediately if your item is damaged.
Frequently Asked Questions (FAQ)
1. How Can I Place an Order?
Browse our website, add products to your cart, and proceed to checkout to place your order.
2. What Payment Methods Do You Accept?
- Credit/Debit Cards
- PayPal (for international orders)
- Bank Transfer
3. Can I Modify My Order After Placing It?
Yes, if your order hasn’t been shipped yet. Please contact us as soon as possible to make changes.
4. What Is Your Return and Exchange Policy?
Returns: Items can be returned within 14 days of receipt.
Exchanges: You can request an exchange within 14 days if there’s an issue with your item.
For full details, visit our Return Policy.
5. Who Covers the Return Shipping Costs?
- If the return is due to a product defect, we cover the return shipping cost.
- For other reasons, the customer is responsible for return shipping fees.
6. How Quickly Do You Respond to Messages?
Our support team strives to respond within 1-3 hours. During busy periods, it may take up to 24 hours.
7. Do You Offer Customization?
Yes, some of our products can be personalized. Check out our Customization Options for more details.
Production & Transit Time
All our pieces are hand-crafted with care and well worth the wait. Current processing times are detailed below:
| Availability | Production Method | Processing Time |
|---|---|---|
| Ready to Ship | Pre-made | Next business day |
| Made to Order | Custom-made | 3 - 9 business days |
*Processing times for custom-made orders may vary during peak seasons.
Shipping Methods & Estimated Delivery
Once your order is processed and shipped, the following transit times apply:
| Shipping Method | Transit Time | Cost |
|---|---|---|
| USPS Standard | 3 - 5 business days | Free |
| USPS Priority | 2 - 3 business days | $8 |
| FEDEX 2DAY | 1 - 2 business days | $17 |
| FedEx International Priority (Canada) | 1 - 3 business days | $15 USD |
| FedEx International Priority (UK) | 1 - 3 business days | $19 USD |
| FedEx International Priority | 1 - 3 business days | $20-30 USD |
Contact Us
If you have any questions, feel free to reach out:
Email: info@reyruby.com
Phone: +1 775 988 0138
Address: 30 N Gould St #43499, Sheridan, WY 82801, Wyoming, USA
Your satisfaction is our priority. We’re here to help!